Your advantages with MSX: quality, speed and high volume
We combine local operational capability in Mexico with internationally established processes. This results in structured assessments and efficient management, even in complex and large-scale incidents.
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German quality standards
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Loss Adjuster Service
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Sufficient capacity
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On-site within 24 hours
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Clear, reliable results
German quality in Mexico
Quality arises from clear standards, structured processes, and qualified employees. In Mexico, we combine local implementation expertise with established methods and the quality requirements of our international group of companies. This ensures that results are transparent, consistent, and reliable.
Training and qualification
Our employees in Mexico receive continuous training and professional development. The training programs are aligned with international standards in the insurance and automotive industries. This ensures that assessments and inspections are conducted according to standardized criteria. Regular professional development guarantees a consistently high level of quality over the long term.
Digital and structured processes
Our workflows are clearly defined and digitally supported. From damage assessment to reporting, all steps follow standardized processes. This creates transparency, reduces potential errors, and enables efficient processing even with high case volumes. At the same time, the traceability of all results is guaranteed at all times.
International standards, implemented locally
Our work is based on established quality standards from our German corporate structure. These are consistently transferred to the Mexican market and implemented operationally. Local teams ensure rapid response times, while international standards guarantee quality. This creates a combination of regional presence and global ambition.
Our services
Loss Adjuster Service
We support insurance companies and businesses with the independent and structured assessment of damages. We conduct a complete analysis of the cause, extent, and economic impact of a loss event. The data is recorded systematically and supplemented by clear documentation. Simultaneously, we coordinate with all relevant parties to ensure a smooth process. If necessary, we coordinate initial measures to mitigate the damage. The result is a comprehensible and reliable claims report to serve as a basis for decision-making.
Major Loss Management
For large-scale or complex claims, we take over the structured management of the entire process. This includes, among other things, transport damage, natural disasters, and serial claims. We organize the operational implementation, prioritize critical cases, and ensure a clear project structure. Our teams can be scaled at short notice to efficiently handle even high claim volumes. We keep a close eye on both the technical assessment and the organizational coordination. The goal is a fast, transparent, and controlled resolution.
Technical reports
We prepare comprehensive expert reports for vehicles and technical damage cases based on clearly defined valuation standards. We analyze damage patterns, investigate causes, and assess the economic impact. In addition, we determine relevant values such as repair costs, residual values, and replacement costs. The results are documented in a structured and transparent manner. Our reports serve as a reliable basis for internal decisions and external consultations. They meet both technical and regulatory requirements.
Fleet & Leasing Valuation
In the area of fleet and lease valuations, we offer standardized inspection processes for large vehicle volumes. We assess vehicle condition, record damage, and create a uniform data foundation for further decisions. This ensures transparency and comparability, especially for lease returns and fleet audits. Our processes are designed to deliver consistent results across all locations. This allows for efficient management of returns, invoicing, and residual value assessments. At the same time, we enable clear documentation across the entire vehicle fleet.
20+
Years of expertise
500+
Successful projects
30+
Certified appraisers
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Strong partner in Mexico
Damage assessment in natural events
In the event of damage, a rapid and structured response is paramount. Our teams are on-site within 24 hours and handle the complete documentation and assessment. All steps follow clearly defined processes designed for efficiency and traceability. This allows us to establish a solid foundation for all subsequent decisions at an early stage.
Storm damage
Storm damage is among the most frequent causes of damage in many regions of Mexico. Vehicles, storage areas, and transported goods are particularly affected. Typical damage patterns result from wind loads, flying debris, or subsequent water damage. Prompt documentation is crucial for fully recording the damage. Delays can significantly hinder the traceability of the claim.
Hail damage
Hail causes visible and often extensive damage, especially to vehicles. This includes dents in body panels, damaged paintwork, and broken glass. Standardized assessments are particularly important for fleets and leased vehicles. This is the only way to reliably determine repair costs and depreciation. A structured assessment ensures consistent results.
Volcanic damage
Volcanic activity poses a particular risk of damage in Mexico. Ash deposits can damage surfaces and impair technical components. Vehicles, equipment, and outdoor areas are especially vulnerable. Without prompt cleaning and assessment, long-term consequential damage can occur. A professional evaluation is therefore crucial for further damage management.
Our company within the holding company
As part of a strong corporate group, we are integrated into the structures and quality standards of the holding company. The holding company consolidates expertise, processes, and strategic management across all its subsidiaries, thus creating the foundation for reliable, efficient, and high-quality services. Through close collaboration within the group, we benefit from shared standards, centralized resources, and international experience. Further information about the holding company and its subsidiaries can be found on the holding company's website.
Mexican proximity with German standards
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Local support in Puebla with trained Mexican staff.
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Quality management and knowledge transfer through a German core team.
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Flawless and clearly structured processes according to German standards.
Vehicle valuation
Accurate and transparent assessment of vehicle damage.
Major Loss Management
Efficient handling of large claims, e.g. hail damage.
Precise expert opinions
Detailed and reliable expert reports according to German standards.
MSX – Mexican Surveyors S. de R.L. de C.V.
Torre Platea · Retorno Algol 5115 · Int. 3104
Col. Reserva Territorial Atlixcayotl
72820 San Andrés Cholula · Puebla · Mexico
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Note: MSX Mexican Surveyors SA de CV is a company specializing in vehicle damage assessment and management in Mexico. All information is provided for informational purposes only and does not constitute legal advice.
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